shipping and delivery
DELIVERY AND RETURN
Please note that all orders are shipped from Europe with Fedex Express. As soon as the parcel is on its way, You will receive a confirmation email from us, containing Your Tracking Number.
COST AND DELIVERY
SHIPPING TO SERBIA
We offer free shipping and pick up for Serbia. Payment on delivery is possible.
Estimated delivery times: 1-3 business days.
SHIPPING TO EUROPE
We charge a flat rate of 35 euros for all European countries. Estimated delivery time is around 2-5 business days.
Sanda Simona is offering a flat rate of 50 euros for international shipping. Delivery time is around 3-6 business days. Please keep in mind that we don’t ship to P.O. Boxes. Email us at email@example.com for more information on international shipping.
TAXES AND DUTIES
The customer is responsible for any duties or import fees. The payment of taxes and duties are calculated according to the law applicable in the country where goods are sent. The goods are sent without delivery duties paid. If the taxes are not paid and the shipment is refused or abandoned, as a result, the shipment expenses and the customs taxes will be deducted from the total amount of the order and only the difference will be reimbursed. Sanda Simona is not responsible for delays caused by customs clearance process.
Sanda Simona is also not responsible for delays in shipping and delivery caused by carriers, as well as, uncontrollable circumstances i.e. severe weather, pandemics, natural disasters, etc. Shipment delays due to uncontrollable circumstances do not qualify for refunds.
Sanda Simona is not responsible for lost and/or stolen packages. If Your package has been lost, please contact the shipping carrier immediately and provide them with Your tracking number.
INCORRECT SHIPPING ADDRESS
Sanda Simona is not responsible for any packages misplaced due to incorrect shipping address. If you have made a mistake, contact us at firstname.lastname@example.org, to correct the mistake before shipping. Please, be sure to double check Your shipping details, before confirming Your order. Once the order is shipped, we cannot change the details.
Sanda Simona reserves the right to cancel orders in which case a full refund will be issued.