returns and exchanges
We hope You will love everything that You order from us but if something isn’t quite right, please email us at firstname.lastname@example.org to request a return/exchange.
You have 7 days to return the item. We’ll give You a full refund by the same method You used to pay us, within 14 days after we receive the package.
Sanda Simona doesn’t offer free returns/ exchanges, customer is responsible for any return/exchange shipping costs. We recommend using a service with shipment tracking.
Please take care when trying out the garments at home, as we cannot accept the items that have make up, deodorant or any other kind of stains on them. Returns that don’t meet our criteria will be rejected. The items must be returned in new, unused condition with all the tags attached.
Custom made items are not eligible for exchange or return.
By purchasing an item from the website, you agree with the above terms and conditions.